Shipping, Policies & News


DECEMBER 2020 HOLIDAY SHIPPING UPDATES:

MAIL SLOWDOWNS: Mail carriers are currently experiencing unpredictable slowdowns. Please know that delivery by a certain date is not guaranteed. To ensure fastest possible delivery, please choose the "Priority Upgrade" shipping option at checkout. If you have any questions, please don't hesitate to reach out to me (Andrea) at GlassSkyJewelry@gmail.com .. I may not have any answers, but I'm happy to help/track outstanding packages along with you!

LOCAL PICK UP/DELIVERY: If you are local to Columbus, Ohio, you now have Local Pick Up and Local Delivery options available at checkout. Both are super easy and hassle-free.

Local Pick Up (Free) - After choosing this option at check-out, you will receive an email within 24 hours to arrange a pick-up time. Arrive around your scheduled time, shoot me a text to let me know, and I will bring your jewelry out to you! We'll meet masked and I'm happy to put the jewelry in your backseat or trunk for a contactless experience!

Local Delivery (Free on orders over $50) - Delivery to any location within the 270 loop! After choosing this option at check-out, you will receive an email with your estimated delivery time. You will receive a follow-up email once your package is delivered!

WINTER BREAK: All orders placed by midnight on Tuesday, December 22nd will ship or be delivered by end of day Wednesday, December 23rd. All orders placed after midnight on December 22nd will not ship until the New Year as I (Andrea) take a little winter break! Thank you so much for understanding and for working with me to make this possible!

SHIPPING:

First Class Shipping is currently free to all locations within the USA until we can meet up in person again! Priority Shipping Upgrade is available for $3.50. International Shipping is available for a flat $15 rate. Buyer is responsible for any applicable duty fees. Please allow 1-3 business days for processing. Please also note, if your item is listed as "Made to Order" it is being handmade just for you! Please allow up to 2 weeks for "Made to Order" items to ship your way!

GIFT NOTES:

You can now add a personalized Gift Note to any online purchase! Just add your message at checkout and I’ll print a customized card to include in your package. Use your gift recipient’s address as the shipping address and it will go right to them! Gifting made simple!

MADE TO ORDER ITEMS:

Currently all items listed as Made to Order will ship within 14 days of ordering (usually faster). This is noted at the top of all applicable item descriptions, so be sure to check! If you're still unsure, please reach out through the contact page!

EXCHANGES/RETURNS:

While Glass Sky cannot accept returns, I understand that exchanges are helpful especially for gift-giving! If you would like to make an exchange, please reach out through the contact page and we can work through options together!

JEWELRY CARE:

Sterling silver oxidizes over time. But you can keep your silver shining with ... LOTS OF LOVE - The natural oils in your skin help stop silver oxidation, so wear your jewelry often! And POLISHING PADS - Rub a jewelry polishing pad over your sterling silver jewelry to uncover it’s natural shine! Polishing Pads are currently included with all sterling silver purchases .. my treat!

CUSTOM:

From simple tweaks of current designs to engagement/wedding bands to heirloom redesigns and more, I love working with you to create jewelry that tells your story! If you're interested in working together on a custom piece of jewelry, please reach out to Andrea at GlassSkyJewelry@gmail.com to start the conversation!