Shipping & FAQs
SHIPPING:
USPS Ground Advantage Shipping is only $5 to all US locations! And free with orders over $75! Priority Shipping Upgrade is available for $9. Both options come with tracking and insurance. International Shipping is available for a flat $20 rate (international buyer is responsible for any applicable international duty fees). Please allow 1-3 business days for processing before shipping times. See below for additional information about "Made to Order" timing.
Local Pick Up (Free) - **Local Pick Ups are currently paused, but if you'd like to place an order to pick up locally, please email Andrea at GlassSkyJewelry@gmail.com and she'll make it available for you!**
MATERIALS/METALS:
Glass Sky Jewelry is handmade from Sterling Silver and 14K Gold-Fill, with some Enameled Copper in the mix. Sterling Silver is 92.5% Silver with 7.5% Copper mixed in for strength. It is nickel-free. 14K Gold-Fill is gold "filled" with brass. The gold does not wear off like gold-plating and it does not tarnish. It is a great quality way to wear gold without paying for the price of solid gold. Each item listing mentions the materials used for the specific piece. Please reach out if you have any questions!
GIFT NOTES:
You can add a personalized Gift Note to any online purchase! Just add your message at checkout and a customized card will be included in your package. Use your gift recipient’s address as the shipping address and it will go right to them! Gifting made simple!
MADE TO ORDER ITEMS:
Most items are in-stock and ready to ship to you! But a few are currently being Made to Order. You'll find this info on the product page at the very top of the description. Please allow up to 2 weeks for your item to be made just for you before it ships. Again, you'll find this noted at the top of all applicable item descriptions, so be sure to check! If you're still unsure, reach out through the contact page!
EXCHANGES/RETURNS:
While Glass Sky cannot accept returns, exchanges can easily be made! If you would like to make an exchange, please reach out to Andrea through the contact page and we can work through options together!
JEWELRY CARE:
Sterling silver oxidizes over time. But you can keep your silver shining with ... LOTS OF LOVE - The natural oils in your skin help stop silver oxidation, so wear your jewelry often! And POLISHING PADS OR CLOTHS - Rub a jewelry polishing pad over your sterling silver jewelry to uncover it’s natural shine! Polishing Pads are currently included with all sterling silver purchases .. my treat! Polishing Cloths are available here for purchase!
And for deep cleans, I recommend this natural method that uses supplies you probably already have: baking soda, foil, and boiling water!
CUSTOM:
From simple tweaks of current designs to engagement/wedding bands to heirloom redesigns and more, I love working with you to create jewelry that tells your story! If you're interested in working together on a custom piece of jewelry, please reach out to me, Andrea, at GlassSkyJewelry@gmail.com to start the conversation!